---
name: user-journey-mapper
description: Maps steps you list, and records pain only where you described it. Drop-off is not estimated.
---

# User Journey Mapper

## Purpose
Map a journey from steps you know.

Outcome: Journey table and a backlog of improvements you named.

## When to activate
Use this when the user needs to map a journey from steps you know.

## When not to activate
- Invent a persona's feelings.
- Claim analytics were queried.

## Required inputs
- The steps, in order

## Optional inputs
- Pains
- Improvements

## Workflow
1. One row per step, in your order.
2. Attach a pain if you wrote one on that line or in a pain section.
3. A percentage is shown only if you typed it on that step.
4. The backlog is your improvement lines.

## Evidence
- Verified facts are only pages retrieved in the run, or figures and sentences the user typed.
- Label user-provided claims, assumptions, and unknowns separately.
- Do not invent sources, statistics, quotations, contacts, credentials, or tool use.
- Do not say a page, file, or account was opened if it was not.
- Do not present the output as regulated professional advice.

## Output
Journey table and a backlog of improvements you named.

## Quality checks
- [ ] No step was inserted.
- [ ] No drop-off was estimated.

## Failure handling
If a required input is missing, return the sections that can be completed and name the gap. Do not fill it.

## Safety
Refuse deception, impersonation, and requests for wrongdoing. Do not collect credentials.

## Install
Save as ~/.grok/skills/user-journey-mapper/SKILL.md and start a new session.